MANAGERS must deal with big issues all day long — from acquisitions to runaway health care costs — but in many cases it is the little things that count the most. That can be especially true in matters of faith in the workplace.
How little? Toni Riccardi, formerly the chief diversity officer for PricewaterhouseCoopers, remembers being asked whether a lactation room in a facility in the Asia-Pacific region could be used as a Muslim prayer space as well. It was a specific question about a small area in a single office — but all of a sudden work-family matters had the potential to collide with issues of work and faith.